Cancellation & Refund Policy

Cancellation & Refund Policy

BestDigitalMall.in – Managed by Mohammad Ayaz Shaikh

At Best Digital Mall, we aim to provide complete customer satisfaction with every purchase. Please read our cancellation and refund policy carefully before placing your order.

✅ Order Cancellation Policy:

  • Orders can be cancelled within 6 hours of placing them or before the order is shipped, whichever is earlier.
  • Once shipped, the order cannot be cancelled.
  • To request a cancellation, please email us at support@bestdigitalmall.com or contact us on +91 8780224422 with your order number.

💰 Refund Policy:

  • If your order is eligible for a refund due to cancellation, damaged item, or wrong product delivered, the refund will be processed back to your original payment method within 5–7 business days.
  • Open unboxing video is mandatory as proof in case of:
    • Damaged products
    • Wrong item received

🔁 Return & Exchange Policy:

  • Returns are accepted only if the item is damaged, defective, or incorrect.
  • You must initiate a return request within 48 hours of delivery.
  • The product must be unused and in its original packaging.
  • Return shipping charges must be borne by the customer unless the mistake is on our end.

❌ Non-Returnable/Non-Refundable Items:

  • Products damaged due to misuse or without a proper unboxing video are not eligible for return or refund.
  • Customized or used items are not eligible.

📩 Contact Details:

If you have any questions about your order, cancellation, or refund, feel free to reach out to us:

 

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